Men’s Vitality MD (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and services (the “Services”), including our website, mobile applications, and virtual consultations for men’s health issues.
We are a covered entity under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Protected Health Information (“PHI”) that we collect, create, or maintain in connection with providing healthcare services is governed by HIPAA and our separate **Notice of Privacy Practices**. Please review our Notice of Privacy Practices for details on how we handle your PHI, your rights under HIPAA (such as access, amendment, and accounting of disclosures), and how to contact us regarding PHI concerns.
This Privacy Policy applies to non-PHI personal information collected through the Services, such as when you browse our website, create an account, or interact with non-healthcare features.
Information We Collect
Information You Provide
– Account registration details (e.g., name, email, phone number, date of birth).
– Payment information (processed through secure third-party processors; we do not store full credit card details).
– Communications with us (e.g., support inquiries).
Automatically Collected Information
– Device and usage data (e.g., IP address, browser type, pages visited, time spent on pages).
– Cookies and similar technologies for site functionality, analytics, and improvement.
Health-Related Information
Any health information you provide during consultations (e.g., medical history, symptoms) is treated as PHI and handled in accordance with HIPAA and our Notice of Privacy Practices.
How We Use Your Information
We use non-PHI information to:
– Operate and improve the Services.
– Process transactions and send confirmations.
– Communicate with you (e.g., appointment reminders, updates).
– Analyze usage and enhance user experience.
– Comply with legal obligations.
PHI is used and disclosed only as permitted or required by HIPAA, primarily for treatment, payment, and healthcare operations.
Communications via Text Message and Email
We may send you messages via text (SMS/MMS) and/or email for two distinct purposes:
– **Treatment-related messaging**: This includes appointment reminders, prescription notifications, follow-up instructions, lab results, and other communications directly related to your care.
– **Marketing messaging**: This includes promotional offers, newsletters, educational content about men’s health, new services, and special promotions.
You will have the opportunity to separately opt-in to each type of messaging (text and/or email) as part of your patient intake form during account registration or your initial consultation setup. Consent for one type or channel does not imply consent for the other. We will only send messages for which you have explicitly provided opt-in consent.
**Opting Out**:
– For text messages: You may opt out at any time by replying “STOP” to any message you receive from us. You will receive a confirmation of your unsubscribe request.
– For emails: You may opt out by clicking the “Unsubscribe” link included in the footer of any marketing email.
– You may also update your communication preferences or withdraw consent at any time by logging into your patient portal or contacting us at the information provided in the “Contact Us” section below.
After opting out, you will no longer receive the applicable category of messages (treatment-related or marketing), except that we may send a one-time confirmation of your opt-out request. Note that opting out of treatment-related messaging may affect our ability to provide timely care-related notifications.
Sharing Your Information
We do not sell your personal information.
Non-PHI may be shared with:
– Service providers (e.g., hosting, analytics) under confidentiality agreements.
– As required by law or to protect rights/safety.
PHI is shared only as allowed under HIPAA, such as:
– With providers for your treatment.
– For billing and payment.
– With business associates under Business Associate Agreements (BAAs).
– As required by law (e.g., public health reporting).
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption for transmissions and storage where appropriate. For telehealth consultations, we use HIPAA-compliant platforms with end-to-end encryption.
Despite these measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
Your Choices and Rights
– **Non-PHI**: You may opt out of marketing communications, manage cookies via browser settings, or request access/deletion by contacting us.
– **PHI**: Your HIPAA rights are detailed in our Notice of Privacy Practices, including requests for access, restrictions, or complaints to us or the U.S. Department of Health and Human Services Office for Civil Rights.
Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy. Changes will be posted here with the updated effective date. Continued use of the Services constitutes acceptance.
Contact Us
For questions about this Privacy Policy or non-PHI practices:
Email: support@mensvitalitymd.com
Address: Men’s Vitality MD
1001 Bishop St., Suite 700
Honolulu, HI 96814
For HIPAA-related concerns or to exercise PHI rights: Refer to our Notice of Privacy Practices.